Customer Service Supervisor

Popis:

Do you want to be part of developing a customer service function that is crucial for customers, employees, and the organization? We are now looking for a confident, present, and unpretentious supervisor who wants to create clear work methods, strengthen collaboration, and contribute to customer service with high quality, good structure, and strong team spirit. Here you will have an important role in leading the daily work, identifying needs, developing routines, and creating conditions for effective delivery. The role suits you if you enjoy working close to the operations, remain calm even when the pace is high, and have the ability to combine clear leadership with warmth, humor, and decisiveness. We welcome your application! About the Role As a customer service supervisor, you are responsible for leading, supporting, and developing the team's daily work. You are present in everyday operations, see where the team stands, and have the ability to identify both challenges and development opportunities. An important part of the assignment is to create clear routines, improve work processes, and contribute to a more structured and sustainable work situation. You work closely with customer service employees and simultaneously have an important collaborative role with other functions and departments in the company. By building relationships, creating understanding, and contributing to good collaboration, you help customer service become an even stronger part of the whole. The role also includes responsibility for the switchboard and Telia Touchpoint, which means you ensure that work methods, functionality, and usage support the company's needs and customer expectations. Examples of Areas of Responsibility: - lead and distribute daily work within customer service - support, coach, and be available for team members - develop routines, work methods, and processes - contribute to good collaboration between customer service and other departments - monitor delivery, quality, and customer service assignments - identify needs and strengthen areas where necessary - manage the switchboard and Telia Touchpoint - participate in business development and internal improvement projects Work Location: Sveg or Hackås About You We are looking for someone who is confident, clear, and unpretentious in your leadership. You remain calm and composed even in pressured situations and have the ability to create stability, focus, and direction in everyday operations. You see both people and tasks, and understand the importance of customer service delivering professionally to both internal and external customers. You are a natural leader who finds it easy to build relationships and establish trust. You are present, available, and responsive, while at the same time being able to make decisions, prioritize, and move work forward. You have a good ability to see the big picture, understand the company's needs, and translate them into practical work methods. We also believe you have humor and a twinkle in your eye—an ability to handle everyday situations with both professionalism and humanity. Requirements for the Position: - experience with customer service work - experience as a supervisor, team leader, or in a similar leadership role - good knowledge of Microsoft 365 - experience working with or in case management systems - excellent communication skills in both speech and writing - experience with business development, improvement work, or internal projects - Class B driver's license (manual) It is a merit if you have: - experience from operations with maintenance, such as property, water and sewage, waste, or similar - worked with EDP, Customer First, or Telia Touchpoint. We Offer As an employee with us, you become an important part of sustainable community building, and here you work to do good for people and the environment for many generations to come. The commitment, curiosity, and interest in building relationships is what unites everyone who works here and is what makes Vatten och miljöresurs a workplace characterized by community, joy, and team spirit. - A modern digital work environment with many features and all internal communication gathered in Microsoft 365. - Competence Development – for us to stay at the forefront, it is absolutely necessary that our employees continuously gain new knowledge. Therefore, we are responsive to requests for training and there is an opportunity to develop. - Parent-Friendly Workplace – through a flexible approach, we want to make it easier for you to combine work with being a parent. - Wellness hour and wellness allowance. Selection and invitation to interview may take place continuously during the posting period. The position is full-time indefinite, with a probationary period. Salary and other employment terms will be agreed upon in connection with employment.

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Härjedalen

GPS

62.25, 13.95kopírovatotevřít v ▾

Email

Zobrazit e-mail

Publikováno

15. 7. 2026

Upraveno

18. 7. 2026

Parametry