Customer Service Team Leader

Popis:

Would you like to be part of developing a customer service function that is of great importance to both customers, employees, and the organization? We are now looking for a confident, present, and unpretentious team leader who wants to create clear working methods, strengthen collaborations, and contribute to customer service with high quality, good structure, and strong team spirit. Here you will have an important role in leading the daily work, identifying needs, developing routines, and creating conditions for successful service delivery. The role suits you if you enjoy working close to the operations, remain calm even when the pace is high, and have the ability to combine clear leadership with warmth, humor, and decisiveness. Welcome with your application! About the role As a customer service team leader, you are responsible for leading, supporting, and developing the team's daily work. You are present in everyday situations, see where the team stands, and have the ability to identify both challenges and opportunities for development. An important part of the assignment is to create clear routines, improve work processes, and contribute to a more structured and sustainable work situation. You work closely with customer service employees and at the same time have an important collaborative role toward other functions and departments in the company. By building relationships, creating understanding, and contributing to good collaborations, you help customer service become an even stronger part of the whole. The role also includes responsibility for the switchboard and Telia Touchpoint, which means you ensure that working methods, functionality, and usage support the business needs and customer expectations. Examples of areas of responsibility: - lead and distribute daily work within customer service - support, coach, and be available for team members - develop routines, working methods, and processes - contribute to good collaboration between customer service and other departments - follow up on delivery, quality, and customer service assignments - identify needs and strengthen where needed - be responsible for the switchboard and Telia Touchpoint - participate in business development and internal improvement projects Work location: Sveg or Hackås About you We are looking for someone who is confident, clear, and unpretentious in your leadership. You remain calm and controlled even in pressured situations and have the ability to create stability, focus, and direction in everyday work. You see both people and tasks, and understand the importance of customer service delivering professionally to both internal and external customers. You are a natural leader who has an easy way of creating relationships and building trust. You are present, available, and attentive, while at the same time you can make decisions, prioritize, and drive the work forward. You have a good ability to see the big picture, understand the business needs, and translate them into practical working methods. We also believe that you have humor and a twinkle in your eye - an ability to handle everyday situations with both professionalism and humanity. Requirements for the position: - experience from customer service work - experience as a team leader, team leader, or in a similar leadership role - good knowledge of Microsoft 365 - experience working with or in case management systems - very good communication skills in both speaking and writing - experience with business development, improvement work, or internal projects - B driver's license (manual) It is an advantage if you have: - experience from operations with operations, for example real estate, water and sanitation, waste, or similar - worked with EDP, Customer First, or Telia Touchpoint. We offer As an employee with us, you become an important part of sustainable community building and here you work to do good for people and the environment in many coming generations. The commitment, curiosity, and interest in building relationships is what unites everyone who works here and is what makes Vatten och miljöresurs a workplace characterized by community, joy, and team spirit. -A modern digital work environment with many features and all internal communication gathered in Microsoft 365. -Competence development – for us to stay ahead it is absolutely necessary that our employees continuously gain new knowledge. Therefore, we listen to requests for training and there is an opportunity to develop. -Parent-friendly workplace – through a flexible approach we want to make it easier for you to combine work with being a parent. -Wellness hour and wellness subsidy. Selection and invitation to interview may be done on an ongoing basis during the advertising period. The position is full-time until further notice, probation applies. Salary and other terms of employment will be agreed upon in connection with employment.

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

HACKÅS

GPS

62.886285710676, 14.548740091631kopírovatotevřít v ▾

Email

Zobrazit e-mail

Publikováno

15. 7. 2026

Upraveno

18. 7. 2026

Parametry