Are You Gothenburg's Sharpest IT Technician?

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We specialize in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge. For candidates like you, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignments that match your skills and ambitions – always with people at the center. For our customers, it means we are a reliable provider who can quickly match the right expertise with the right needs. Beyond our strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery. Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people. Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their collective agreements signed with Unionen. Are you a technically skilled person who loves helping others? Do you enjoy solving problems and providing support? Then you might be our new 1st line technician! As a consultant at Eccera, you get a secure employment and gain valuable work experience on assignments with our customers in the Gothenburg area. Your consulting manager will support your development as you continuously expand your experience and knowledge. An excellent opportunity to build a career. Your Tasks As a 1st Line technician, you are our face to the outside world and the first point of contact for our customers needing technical support. You will handle incoming support requests via phone, email, and ticket management systems, troubleshoot and resolve technical issues, and guide customers through solutions. Additionally, you will document and categorize tickets for further analysis and follow-up, and escalate complex issues to 2nd and 3rd line when needed. Beyond this, you will monitor systems and networks to proactively detect and address problems, maintain and update customer user data, provide support during software and hardware installation and configuration, and educate and inform customers about using various systems and tools. Your Profile Our consultants are driven by being responsible, solution-oriented, and customer-focused. They are also strongly interested in understanding customer needs, both current and future, and continuously developing their knowledge and skills to offer the best possible service to our customers. In addition to the above, you also bring knowledge in one or more of the following: At least 6 months of experience in a service desk Windows, macOS, or Linux ServiceNow, Zendesk, or Jira TeamViewer, AnyDesk, or Remote Desktop AD management M365 and basic network technology Does this sound like you? Submit your application today! What We Offer At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. That's why we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your expertise with the right assignments as you advance.We specialize in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge. For candidates like you, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignments that match your skills and ambitions – always with people at the center. For our customers, it means we are a reliable provider who can quickly match the right expertise with the right needs. Beyond our strong consulting…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Göteborg

GPS

57.715982014288, 11.983164952675kopírovatotevřít v ▾

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Publikováno

2. 6. 2026

Upraveno

2. 8. 2026

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