Are You Gothenburg's Next IT Support Star?

Eccera Professionals AB · plný úvazek

Göteborg, Švédsko

We are specialists in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge. For you as a candidate, we are a trusted partner that offers exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with people at the center. For our customers, it means we are a reliable supplier that can quickly match the right expertise with the right need. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our deliverables. Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people. Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreement with Unionen. Have you worked for a year or a few years in IT support and enjoy a role where you help users with technical questions on a daily basis? Do you want to continue developing within 1st line support in a modern IT environment with both clients and cloud services? Then we might be looking for you! We are now looking for a 1st line support technician for several of our customers in Gothenburg and surrounding areas. Here you will work in a varied support role where you help users with everything from account management and application support to troubleshooting in both Windows and Mac environments. As a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager will support you in your development, where you continuously gain new experiences and knowledge. An excellent opportunity to build a career. About the Role As a 1st line support technician, you are the first contact for users who need help with IT-related questions. You work at a service desk where you handle incoming tickets via phone and ticketing systems and help users quickly move forward with their work. The role is a good fit for you if you have already worked for some time in IT support and feel confident troubleshooting independently and handling common support tickets. Responsibilities In your role as a 1st line support technician, you will work with: Handling incoming support tickets via phone, email, and ticketing systems Providing technical support to users in Windows and Mac environments Account management in Active Directory Support and troubleshooting in Microsoft 365 Assistance with cloud services such as Azure or other cloud platforms Installation and troubleshooting of clients, applications, and peripherals Documentation of solutions in ticketing systems Escalating more complex tickets to 2nd line support when needed Your Profile We believe you have worked approximately 1–2 years in IT support or service desk and have built a solid foundation in helping users with technical problems. You are service-oriented, communicative, and enjoy working in a role where you combine technology with user support. At the same time, you have a technical interest and want to continue developing your knowledge in modern IT environments. We would like to see that you have experience with: Work in IT support / service desk Active Directory and account management Microsoft 365 and user support Basic understanding of Azure or other cloud services Support in Windows and preferably also Mac Work in ticketing systems Phone support and user assistance Does This Sound Like Your Next Step? Submit your application today – selection is ongoing. What We Offer At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and certifications themselves. During your development, we will match your expertise with the right assignment as you advance.