Business-Focused Account Coordinator – Holmen in Norrköping

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A smart and meaningful choice Do you want to work in an international environment where service, business acumen, and collaboration are central? Do you thrive in a role where you take responsibility for the entire order flow and create value for customers around the world? Are you attracted to working in a sustainable company where your contribution makes a real difference? Then you could be our new colleague on the Customer Service team in Norrköping! Your new workplace Holmen is a Swedish forest company with approximately 3,500 employees. We create sustainable products from our renewable Swedish forests and deliver them to quality-conscious customers worldwide. One of our four business areas is Holmen Board and Paper, where over 2,000 employees work with innovative and climate-smart solutions. At our headquarters in Norrköping, beautifully located by Strömmen and just a few minutes' walk from the central station, approximately 90 colleagues work in business development, market analysis, sales, purchasing, production and logistics planning, and customer service. Together, we create optimized paper and board solutions for our customers. Your next challenge As a Customer Service employee with us, you will have a central role in our international B2B business. You will be an important link between our customers and internal functions and help ensure efficient deliveries, high service levels, and long-term customer relationships. You work close to our markets and get a complete picture of the business – from order to delivery – where your ability to create structure and find solutions makes a real difference. In the role, you will, among other things: Have daily contact with our B2B customers in the Nordic region, the Baltics, UK, and potentially selected markets globally. Manage the entire order flow: forecasts, order registration, delivery monitoring, export documentation, invoicing, and KPI tracking. Handle deviations and work solution-oriented with a focus on both customer value and business. Collaborate closely with sales, logistics, planning, and production. Contribute to improvement work, process development, and new ways of working. Provide input for sales statistics together with responsible sales personnel. Work with analyses on how sales are progressing for each customer group you are responsible for. You will be part of an engaged team where collaboration, quality, and structure are key to success. Here you have the opportunity to make an impact, develop, and work in an international context. The position is full-time and working hours are scheduled within the span of 08:00–18:00, adapted to our international customers' needs. This may also include work on Swedish holidays! To succeed in the role We are looking for someone who thrives in a business-oriented and service-focused role where you can combine structure, responsibility, and customer contact. You have a solution-focused approach to work and appreciate working in an environment where the pace varies and collaboration is crucial. We believe you have: Experience in customer service, administration, or similar – preferably in a B2B environment. Good system skills and very good knowledge of the Office suite, particularly Excel. Post-secondary education in, for example, business, logistics, industry, or engineering. Very good knowledge of Swedish and English, both spoken and written. It is a merit if you have experience in export handling or international business. As a person, you are organized, take initiative, and are comfortable taking responsibility. You collaborate easily, build good relationships, and contribute with a positive and professional approach in contact with both customers and colleagues. What we offer you At Holmen Board and Paper, you will be part of a values-driven organization where sustainability, long-term thinking, and responsibility are a natural part of our everyday work. You will work in an international environment with engaged colleagues and great opportunities to influence both your own development and our ways of working. We offer: A developing role in a global business with a clear connection to customer and delivery. An inclusive work environment with strong team spirit and high competence. Opportunity to grow and develop in your professional role. An inspiring workplace in central Norrköping – close to both city and nature. This recruitment is for a permanent position. Application We recruit continuously, which means the position can be filled before the final application deadline – please send in your application as soon as possible, but no later than August 18. You apply only by attaching your CV and answering our screening questions. No personal letter is needed. We make the forest grow and give Holmen's operations are based on the power that exists in the forest. The trees that grow, the water that rushes through the rivers, and the wind that blows through the treetops. It is the core of Holmen, a business built on the forest's cycle and the renewable products we can create from it. Our business areas are Forest, Energy, Wood Products, Board, and Paper. We are 3,500 employees who, with courage, commitment, and responsibility, create a sustainable future. Premium board and innovative paper products made from virgin fiber Holmen develops premium board and innovative paper products for everything from cosmetics, electronics, pharmaceuticals, and food to books, magazines, advertising, and transport packaging. Our products are appreciated by conscious customers thanks to their excellent product properties and low climate footprint. We use virgin fiber from sustainably managed forests. Our production and processing facilities are located in Braviken, Hallstavik, Iggesund, and Strömsbruk, Sweden, and in Workington, United Kingdom.A smart and meaningful choice Do you want to work in an international environment where service, business acumen, and collaboration are central? Do you thrive in a role where you take responsibility for the entire order flow and create value for customers around the world? Are you attracted to working in a sustainable company where your contribution makes a real difference? Then you could be our new colleague on the Customer Service team in Norrköping! Your new workplace Holmen is a Swedish forest company with approximately 3,500 employees. We create sustainable products from our renewable…

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job

Stav

active

Viditelnost

public

Město

Norrköping

GPS

58.595912078136, 16.186766186243kopírovatotevřít v ▾

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Zobrazení

3

Publikováno

29. 7. 2026

Upraveno

5. 8. 2026

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