Administrators for the Booking Center

We are now seeking several people with administrative experience who want to work on a temporary basis at Serviceresors booking center within the Public Transportation area. We are looking for someone who is accustomed to working with a customer focus to provide quality service trips to those we serve. If this sounds like a job for you, we can offer an eventful assignment at a workplace characterized by a great sense of service and responsibility. Job Duties The job duties are mainly based on telephone and computer with operative planning systems as the primary tool for receiving bookings, changes, and cancellations of our customer trips. You also have daily conversations with various drivers to plan traffic adjustments and you inform our customers about travel options. In the role of administrator, pressuring situations may arise that require you to be calm and focused. Being professional is a matter of course for us, which means always treating our customers in the right way by acting and responding to calls in a positive, respectful, and solution-oriented manner. The work involves following current regulations and working based on geographical conditions. Working hours vary from early morning to late evening as well as weekends and holidays. When you join us as new, we offer you a well-planned and basic introduction to the work. The booking center's mission is to deliver good service to the county's citizens and process bookings with high quality in an environment where high pace is part of everyday life. Qualifications You have: • A completed and approved upper secondary education. • Good computer and telephone skills. • Good knowledge of Swedish both spoken and written. • Good local knowledge of Örebro County. • Work experience from similar work, for example from customer service in information, communication, and preferably from the traffic industry. Since some of the daily phone calls are conducted in English, it is also required that you speak good English and feel comfortable with it. As a person, you find it easy to communicate and collaborate with others and have great commitment to your tasks. We believe you enjoy working at a high pace at times, are results-oriented, and are careful to maintain high quality in your work. We place great importance on personal suitability. Application The application should contain a CV and a personal letter. Certificates, grades, diplomas, etc. should be submitted at a possible interview. If you are or have previously been employed by Region Örebro County, we will take internal references from your current or former manager if you become relevant for employment. Checks of police records may be conducted according to current legislation. As an employee of Region Örebro County, you are covered by secure collective agreements. Read more about terms and benefits. We set salaries individually and differentiated. Read more about salary and salary statistics. We deploy our permanent employees and in some cases also temporary employees. Read more about what that means. About the Business The Public Transportation area is responsible for planning and developing all public transportation in Örebro County and works actively with infrastructure, logistics, and for sustainable urban planning. The goals within the area include working to increase the number of passengers, customer satisfaction, and reduce energy consumption. Within the service travel unit is our Booking Center. The unit is responsible for the administration of medical transportation, handling applications, and making decisions about transportation services, quality development and follow-up, and coordinates service travel traffic through the Booking Center. There is also a unit for quality development and follow-up. The Public Transportation area is part of the Regional Development department. The department works for regional development in our region. Our task is to work for sustainable growth and good quality of life throughout the Örebro region. Other Information Welcome with your application! Interviews may take place continuously during the application period. We have done our best for this recruitment and therefore decline offers of advertising and recruitment assistance in connection with this advertisement.

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