Administrator for TruePAY

Are you organized, solution-oriented, and enjoy customer interaction? Then the role of administrator at TruePAY might be perfect for you! About the Role As an administrator at TruePAY, you will be an important link between our customers, our internal organization, and our operational processes. Your main responsibility is to handle returns, complaints, insurance cases, and the retrieval of card terminals. You will be responsible for driving cases through to completion, following up on terminal returns, and ensuring that terminals are not left with customers when contracts or licenses have expired. Your Main Responsibilities - Handle returns, complaints, insurance cases, and retrieval of card terminals - Own and follow up on cases from start to finish - Contact customers and coordinate returns and retrieval - Identify terminals that need to be retrieved based on contracts and information in our systems - Identify recurring problems and deviations and work proactively with customer follow-up - Work with administration, documentation, and internal coordination Who Are We Looking For? We are looking for someone with several years of experience from a service profession with direct customer contact, preferably in service, restaurant/hospitality, or similar. You should also have experience working administratively. Experience with returns and complaints handling, insurance matters, or contract management is a plus. We believe you are a person who: - Is organized, thorough, and takes responsibility - Is confident in customer interactions and communicates professionally - Can manage multiple parallel cases while maintaining good follow-up - Enjoys collaborating and learning new systems and procedures Personal fit is important. This is an entry-level role where you will receive introduction and training in our systems, working methods, and specific tasks. We are primarily looking for someone who is driven, organized, solution-oriented, and enjoys learning new things. At TruePAY, you will have a varied and responsible role with many contact points and the opportunity to influence and develop our working methods. You will become an important part of our operations and have the opportunity to broaden your expertise in customer service, administration, and our internal processes. Does this sound like you? Then we look forward to hearing from you! We conduct ongoing recruitment and the position may be filled before the final application deadline. Apply by emailing [email protected] Start Date: By agreement Work Location: Malmö

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