Administrator with Reception Duties at the Social Services Department Center

GÖTEBORGS KOMMUN · plný úvazek

Göteborgs Stad, Göteborg, Švédsko

We are now looking for an administrator with reception duties for the Reception and Administration unit in the Social Services Department Center. With us, you will be part of an operation that provides service both to citizens who interact with social services and to employees within the department. The unit is responsible for, among other things, the reception at the social office at Skånegatan 9A. As an administrator with reception duties, you have an important role in meeting our visitors and contribute to creating a welcoming, secure, and professional environment. You are often one of the first people our visitors meet, and your conduct therefore has great significance for their experience of the social services and the City of Gothenburg. With us, you will have varied work where service, administration, and collaboration are at the center. We are an operation in development and work together to develop our working methods and the service we offer. Work Tasks The work involves a combination of reception work and administrative tasks. At reception, you receive, guide, and provide service to the social services' visitors. You meet people in many different life situations and need to be able to provide professional and respectful conduct even in situations that can be demanding. In addition to reception work, you will work together with your colleagues on several of the unit's administrative assignments. This may include: the department's mail handling eviction prevention administration administration regarding electricity debts requests for register extracts, certificates, and public records other administrative tasks within the unit's area of responsibility You work closely with other administrators and together you take responsibility for ensuring the operation functions as a whole. Collaboration is a central part of the assignment and with us we help each other. This means you need to be able to adapt, prioritize based on operational needs, and support your colleagues when needed. During certain periods, other tasks than your ordinary duties may therefore also become relevant. We are constantly looking for better and more efficient ways to provide service. As an employee with us, you are therefore expected to contribute your experience and ideas and together with colleagues and the unit manager be involved in developing our working methods. Qualifications We are looking for someone who has: gymnasium education that the employer considers relevant for the position multiple years of work experience from a service profession where you have met people in different and sometimes vulnerable life situations experience with administrative work within social services experience in meeting and handling situations where threats or violence may occur good digital skills and the ability to quickly familiarize yourself with new systems and digital working methods good ability to express yourself in Swedish in both speech and writing It is meritorious if you have experience with social administration tasks such as eviction prevention work, handling electricity debts, or requests for public records. Additional language skills are also meritorious. Who Are You? To succeed in the role, you need to have a genuine interest in people and a strong sense of service. You meet people with respect, attentiveness, and empathy and can adapt your conduct to the situation and individual. At the same time, you are secure in your professional role and can set boundaries and resist pressure when the assignment requires it. We place great importance on your ability to collaborate. You are a team player who enjoys working closely with others and sees the group's shared assignment as a natural starting point. You actively contribute to an open, helpful, and unpretentious work climate, share your knowledge, and are prepared to support and assist your colleagues when needed. You see the whole picture and understand that the operation's needs sometimes mean that priorities need to change. You are flexible, solution-oriented, and have an ease in adapting your working methods when circumstances change. The work sometimes involves a high pace and situations that can be demanding. You therefore need to have good self-awareness and personal maturity as well as the ability to remain calm, prioritize, and make well-considered assessments even under pressure. For us, it is important that you can combine a warm and respectful conduct with clarity and professionalism. You take responsibility for your own tasks while contributing to the group's shared results and to the operation functioning as a whole. For us, personal suitability is very important. Other In this recruitment, we use selection questions instead of a personal letter. You will have the opportunity to describe your competence and qualifications related to the position. An extract from the criminal register will need to be presented prior to an offer of employment. The City of Gothenburg applies individual and differentiated salary setting. Here you can find more information about, among other things, salary statistics. Salary, compensation and benefits - City of Gothenburg The City of Gothenburg is one of Sweden's largest employers. Our mission is to create a good everyday life for Gothenburg's residents, visitors, and businesses. As an employee in the city, you have a secure employment with many career paths where you have the opportunity for interesting and meaningful work tasks. The City of Gothenburg actively works to promote equal rights and opportunities and to counteract discrimination. For this recruitment, we have decided on the recruitment channels we wish to use and request not to be contacted with additional offers for competency mediation, advertising, and recruitment assistance. About Us We in the Social Services Department Center work every day to make the everyday life better for residents in central Gothenburg. Our assignments within the social area are many and range from authority activities to promotion and prevention measures. We work locally but also have activities that serve the entire city to meet our residents' needs. We want to create an equivalent and efficient social service with a focus on early interventions for a more equitable city. If you are looking for purpose and meaning on your journey and want to work in central Gothenburg - work with us!