We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep knowledge.
For you as a candidate, we are a reliable partner that offers exciting assignments, personal development, and close contact with our advisors. We ensure that you get the right assignment for your skills and ambitions – always with people at the center.
For our customers, it means that we are a reliable supplier that can quickly match the right expertise with the right need. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.
Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.
Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreements with Unionen.
Do you want to work in a business-critical IT environment where you get to combine problem-solving, service, and technology? We are now looking for a service-oriented and communicative Second Line Support Technician who enjoys helping users, solving complex cases, and contributing to continuous improvements in a professional IT support organization.
As a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consultant manager supports you in your development where you constantly gain new experience and knowledge. An excellent opportunity to build a career.
Your responsibilities
In the role of Second Line Support Technician at our customer in Solna, you work closely with the organization's users and are responsible for handling and solving more complex support cases. Contact is primarily via telephone, Teams, and case management systems.
You will:
Work with troubleshooting and problem-solving of IT-related incidents and service cases.
Handle incoming cases via a case management system.
Provide qualified support to end users and ensure high service levels.
Collaborate with other support technicians to identify, analyze, and solve technical problems.
Document solutions, procedures, and work processes.
Contribute improvement suggestions and drive a proactive approach to prevent future problems.
Your profile
We are looking for you who have a great interest in technology and a genuine commitment to helping users. You thrive in a changing environment where you get to combine independent work with close teamwork. As a person, you are service-oriented, communicative, and proactive, with the ability to build good relationships and create trust with both users and colleagues. You have good knowledge of Swedish and English, both spoken and written, and work in a structured manner with a focus on quality and user satisfaction.
Requirements
At least 2 years of experience in end-user support.
Experience with systematic troubleshooting.
Experience working in case management systems.
Good knowledge of Microsoft environments.
Experience with Active Directory.
Basic knowledge of infrastructure, servers, networks, SCCM, and databases.
Knowledge of documentation and documentation work.
Good knowledge of Swedish and English.
Merits
Experience working in larger organizations with complex IT environments.
Knowledge of and experience with ITIL.
Experience with process development and improvement work.
Experience working proactively with incident management and preventive measures.
We place great emphasis on your personal qualities.
What we offer
At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and certifications themselves. During your development, we will match your expertise with the right assignment as you progress.We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep knowledge.
For you as a candidate, we are a reliable partner that offers exciting assignments, personal development, and close contact with our advisors. We ensure that you get the right assignment for your skills and ambitions – always with people at the center.
For our customers, it means that we are a reliable supplier that can quickly match the right expertise with the right need. In addition to our own strong…