1st Line Support for BRP Systems

BRP Systems AB · plný úvazek

Linköping, Švédsko

1st Line Support for BRP – Are You Our Next Customer Hero? Are you passionate about helping people and solving problems? Then you might be exactly who we're looking for! We're seeking a service-oriented and dedicated team member for our 1st line support team at BRP Systems. You'll be the first point of contact for our customers and a key person in ensuring their satisfaction. About the Role As part of our support team, you'll be BRP's face to the world. You'll handle incoming calls from our customers, manage their cases, and ensure they get the help they need. Your ability to quickly identify and resolve basic issues is crucial. When a case requires deeper expertise, you're responsible for correctly escalating it to our 2nd line support. Your Main Responsibilities: Act as the first point of contact for BRP's support, where you're responsible for providing customers with the best possible experience through your approach, guidance, and support. Answer incoming calls from BRP's customers and provide support with basic questions and issues. Create cases in our case management system during or after calls. Escalate cases to 2nd line support when they cannot be resolved at 1st line. Contribute suggestions for FAQ content based on common questions and issues. Some on-call availability for phone support in the evenings and weekends may occur. Who Are You? We're looking for someone who is motivated by customer-oriented work and enjoys being the first point of contact for our users. You're a results-driven problem solver who doesn't give up until the customer is satisfied and the case is resolved. Being a team player is important to you, and you're happy to contribute to the team's success. Even in challenging situations, you maintain a positive attitude and are resourceful. You have a genuine service focus and listen actively to understand customer needs while communicating clearly and effectively. Qualifications: Previous experience in customer support or similar service roles. It's a plus if you've worked as a customer service representative at an insurance company, bank, or IT company. Excellent communication skills in both speech and writing in Swedish and English. It's highly desirable if you also speak Norwegian, Danish, Finnish, or German. Basic technical understanding and the ability to quickly learn new systems. We Offer: An exciting role in a dynamic environment where you'll have the opportunity to grow and contribute to our customers' success. You'll be part of a supportive team where collaboration and customer satisfaction are in focus. We're a rapidly growing company offering technical solutions that are continuously under development with improvements and new features. We're market leaders with our products in the Nordic region and continue to expand throughout Europe. We work closely together across departments, so it's important that you're flexible and enjoy being helpful in different contexts. You'll be based at our office in Linköping, located right next to Stora Torget with newly renovated premises and a great environment. BRP's support team includes colleagues based in Sweden, Denmark, Norway, and Finland. Are You Ready for the Challenge? Please send in your application as soon as possible, as we'll be reviewing applications on a rolling basis.