VKB: Experienced Customer Retention Agent

Description:

✨ Experienced Retention Agent wanted for leading security brands ✨ We're looking for someone who is passionate about customer relationships and wants to work with some of the market's most exciting brands in security and safety – for example Förebygg and Bevakia. The job involves receiving incoming calls as a Retention Agent from existing private and business customers from our newly renovated 900 sqm office on the 9th floor of Kista, right in the heart of Nordic Forum. About the position As a Retention Agent, you actively work to retain and develop our existing customers. You are a key player in our save desk and use your communication skills and business acumen to create long-term relationships. You handle cancellations, find customized solutions, and ensure that our customers always feel secure and satisfied. We're looking for someone who has: ✅ Documented experience in save desk/retention sales ✅ Preferably a background in security services, alarm services, or similar industries ✅ Experience in insurance brokerage is a merit ✅ Drive and willingness to exceed set goals ✅ Ability to build trust and create good relationships over the phone We offer you: 🌟 The opportunity to work with strong brands in a growing industry 🌟 A family-like workplace where we support each other and celebrate successes together 🌟 Attractive salary model with fixed salary + commission 🌟 Ongoing training and coaching for your development Benefits: 🌟 Unlimited access to our state-of-the-art gym and training facilities 🌟 Enjoy daily lunch options where we cover half the cost of your lunch 🌟 Opportunity to take courses through Framgångsakademin at no cost About the company Västkustbolaget has over 120 employees and 10 subsidiaries, which gives us a strong and stable foundation. We who work in the group have tremendous success mindset and the office is characterized by wonderful individuals who all want to develop. For us, it's important that you feel comfortable and truly want to go to work every morning, which is why we do everything to give you the right conditions and development opportunities. Location: Kista, Stockholm Scope: Full-time Apply now and we'll book an interview as soon as possible!

Overview

Type

job

Status

active

Visibility

public

City

Kista

Address

Torshamnsgatan 35

GPS

59.406235940848, 17.950958984194copyopen in

Email

[email protected]

Views

4

Published

12. 1. 2026

Edited

21. 6. 2026

Specifications